Associate | Agility Tools Analyst

The Agility Tools Analyst will help reinforce enterprise Agility tools for Chase Card Services, build tool knowledge, partner with the Card Agility tools team to establish enterprise standards, design Card Services specific standards, collaborate with Agility partner areas to identify usage opportunities, and drive overarching Agility tools uplift to continuously adapt and evolve the organization. As an Agility Tools Lead you understand how beneficial the effective usage of Agility tools like Jira, Jira Align, financial planning tools, whiteboarding tools, etc. can be to the success of planning and delivery.

The Agility Tools Lead will be a part of the Card Agility Office. The Card Agility Office is a collection of Agility leaders who will partner with the Chase Card Services leaders and teams across Product, Technology, Design, and Data in improving delivery practices in a healthy and sustainable way. Our goal is to help the organization deliver more consistently and with higher quality while keeping a focus on customer needs and the employee experience. Agility is a means to this end, Agility is not the goal.

Job Responsibilities

Function as a subject matter expert for Agility tools and standards for the Chase Card Services business. Key tools include Jira, Jira Align, and internal financial planning tools. New tools may be introduced over time as advised by the Chase-wide tools team and this role.
Work with Scrum Masters, the Portfolio Office, and other Agility Leaders to ensure effective tool practices are taking place across all levels of the organization to support organizational effectiveness and delivery - including with process enablers (Risk, Compliance, Planning, Metrics, Reporting, and other partner teams)
Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design ways the tools can be used to solve these problems
Proactively identify, understand, and escalate to the Card Agility Office, approaches to uplift Card Services-wide understanding of how the tools are used in our business
Partner with Card Agility Office to address systemic challenges and local optimizations that hinder end-to-end effectiveness and collaboration
Exhibit a deep-passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business, and facilitate classes, workshops, and sharing events as needed for each tool
Influence others to pursue improvement opportunities, implement a recommended course of action, or accept recommendations/ideas
Required qualifications, capabilities, and skills

3+ years of experience within an enterprise product or technology environment
3+ years of experience in Jira/Jira Align and enterprise Agility practices
Ability to deliver engaging customized content for varying audience types and needs
Strong comprehension of scaled agile delivery frameworks and patterns
Preferred qualifications, capabilities and skills

Certification in agile delivery frameworks (preferred) or agile coaching (preferred)

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.




ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.