Associate Director - Digital Transformation [ BPO ]*

Enhanceplus Consultants


International Bpo Hiring or Voice Process Mumbai
Enhanceplus Consultants • Mumbai, Maharashtra • via Jobs Trabajo.org
3 days ago
Full–time
No Degree Mentioned
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Job description
Urgent Hiring For Mumbai International Bpo

Process
- Voice

Excellent English Communication

5 days working

Shift - Rotational Shift

salary
- 20,000 to 30,000

cab provided by company
• *Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Night shift
- Rotational shift
• *Experience**:

- total work: 1 year (preferred)
• *Language**:

- English (preferred)

Work Location: In person
• *Speak with the employer**
++1 +66+735125
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Winning Edge


Associate Director - Digital Transformation [ BPO ]
Winning Edge • Mumbai, Maharashtra • via SimplyHired
5 days ago
Full–time
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Job description
The Role:

- As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service domain.

Essential Job Elements:
• Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
• Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
• Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
• Identify new technologies that are relevant to service line and have potential to be scaled
• Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.

Profile & Experience
• Bachelor’s degree in computer science, engineering or relevant field and 15+ years of change management or transformation
• 5+ years of Program Management experience in a matrix environment
• Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
• Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
• Analytical acumen and the ability to streamline complex processes.
• Flexibility to work in shifts.

Preferred Qualifications:
• Working knowledge of the Scaled Agile Framework
• Experience in the contact center or BPO industry
• Six Sigma Greenbelt or Blackbelt • PMP certification preferred • OCM (Organizational Change Management) certification preferred.

Job Type: Full-time

Pay: ₹4,000,000.00 - ₹5,000,000.00 per year

Work Location: In person