Associate Gold Customer Service Representative

Job highlights
Identified by Google from the original job post
Qualifications
Associate`s degree in a business related field or equivalent training required
Ability to review, record and organize written data from a variety of sources with no pre-established format
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required
Ability to handle confidential and proprietary information is critical
Proficiency with computers is mandatory
Knowledge and ability to use Microsoft office tools is necessary
Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions
Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required
Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together
Billing, Call Centers, Communication Skills, Computer Skills, Computer Systems, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Data Quality, Insurance, Interpersonal Skills, Microsoft Office, Multitasking, Needs Assessment, On Call, Quality Metrics, Sales, Standards of Care, Up-Selling, Writing Skills
Responsibilities
All schedules will start between 1030a and 1p EST and include at least one weekend day (Saturday and/or Sunday) each week
Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most
This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
Maintains and tracks accurate data in various computer systems
Job description
Associate Gold Customer Service Representative

Description

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us fr...