Associate | Learning |amp| Development |Technology|

Human Resources
The Human Resources job identifies gaps in skills and competencies of staff and provides training and development programs. Working independently under limited supervision, this job plans and administers training and developmental programs to ensure the employees have the knowledge to meet the organization's business objectives. This job also coaches and delegates work to lower level professionals to ensure high-quality and timely completion of projects.

Key Responsibilities and Duties
• Designs, develops and delivers all elements of the organization's training and development programs to foster learning and provide growth opportunities for employees within the organization.
• Designs and develops training strategy and specific training development plans to meet the needs of employees.
• Monitors the best practice in the training field and incorporates it to the training curriculum of the organization.
• Reviews and evaluates the quality of training materials and implements improvements to foster growth of employees.
• Ensures employees are trained on general skills and competencies to be properly prepared for advanced learning and everyday administrative tasks.
• Utilizes expert technical knowledge of the organization's systems, databases and technologies to administer business unit training and development programs and troubleshoots any issues that may arise throughout delivery of the programs.
• Partners with leadership and management teams to develop management skills and implement best leadership practices within the organization.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 3+ Years Required; 5+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
7IC

This role will be responsible to help execute strong tech learning frameworks for businesses across TIAA India. The incumbent will partner closely with senior leaders to execute the learning agenda. This position will also foster collaborative relationships with HR partners, business stakeholders and vendors. The incumbent is expected to contribute in the transformation and execution of development opportunities across all levels of the organization. The ideal candidate is a strong, consultative learning practitioner with exemplary execution and stakeholder management skills and with a hands on working style.

Broad responsibilities include:

• Provide professional expertise and support the development and implementation of learning strategies for new hires, technology programs and campus programs that is required to achieve business goals and results in the creation of an internal bench of tech talent.

• Execute and maintain all technology programs at elementary and intermediate levels that help in workforce engagement, retention, promotion and succession.

• Provide required consultative and execution support in organizational strategic planning initiatives and in team effectiveness programs; This may include planning and developing business or functional change management plans, post-survey analysis and action plans (i.e. external and internal surveys), and team development (i.e., offsite development programming) that supports the site/functions focus mission, vision and focus areas.

• Enhance New Hire experience - Manage/design and maintain the new hire orientation and onboarding experiences for all new hires. Bonus to have experience in bridge programs and pre-hire programs.

• Establish ways to measure the total effectiveness of all learning and development programs - report training data and statistics and leveraging key metrics to enhance the learning and talent management experience. Provide MIS support for the entire LnD and Talent management initiatives.

• Establish partnerships with internal services and third party vendors to ensure effective service delivery.

• Effectively utilize learning budget

• Ability to multi-task and high on execution focus.

• Work on one / two cross functional projects within the HR Team

Interactions / Interpersonal Skills:
• Requires a proven track record of exemplary work in the learning space with special focus around driving partner driven tech training programs. Thorough understanding of adult learning theory, learning technologies, instructional design methodologies and evaluation of learning solutions.
• Excellent communication , stakeholder management, influencing skills, drive for results and team work is necessary in this role.
• Proven record illustrating the successful completion of a full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
• Be a self-starter, self-directed, self-motivated with the ability to multi-task without missing deadlines.
• Experience with maintaining data and data analytics is essential, ability to create powerpoint presentations, dashboards, work on large complex sets of data to make intelligent reports/dashboards is needed.
• Total experience range of 7-10 years with minimum of 5 years in tech learning. Preference towards atleast 2 years experience in supporting Talent management and engagement initiatives.
• Flexible and willing to take on additional or changing responsibilities as the function grows or changes.

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status.

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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