Associate Manager |Chat Ops| Airline BPO
- Category: BPO Jobs
- Location: Aurangabad, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 17K to 30K
- Published on: 2025/09/21
Job Title: Chat Associate Manager
Industry: Aviation
Location: Gurugram
Minimum Qualification: Graduate (Any stream)
Experience:
8+ years" experience in customer service process/operations.
Travel domain experience is mandatory.
GDS Amadeus experience is Mandate
Roles and Responsibilities:
Team handling.
Operational excellence.
Process improvement.
Quality assurance.
Production hours adherence.
Quality.
Attrition.
Tech: Working closely with the tech team to highlight any challenges and address issues impacting the chat platform.
Skills Required:
People Management.
Flexibility with a 24/7 working environment.
Service delivery.
Travel BPO Experience.,
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