Associate | ORM| Social Media

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Job type
Full-time
Shift and schedule
Weekend availability
Night shift
Rotational shift
Benefits & Perks
Paid time off
Benefits
Pulled from the full job description
Paid time off
Full Job Description
Company Description

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.


Job Description

Role Purpose

To handle customer queries via Social Media
To educate customers on client’s products and processes
Key Responsibilities

The ORM Associate is responsible to monitor, connect, converse, engage and enhance brand's online reputation
Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
Promptly respond to negative comments, feedbacks, redressing complaints within clients' specified turn-around time thus making the user journey with the brand worthwhile
Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
Acknowledging compliments showcasing the same on brand social media pages
Effectively identifying and utilizing social listening tools for response management
Sharing the brand comments on real-time basis with the respective brand associates/managers
Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully

Qualifications
A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information
IT Asset provided
5 Days working
Paid leaves of 21 days (excluding 12 public holidays)
Health and Life Insurance
Annual Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Team Outings
Free Snacks and Drinks
Education allowance (Training courses, Udemy, Coursera, etc.)
Job Location: Andheri East, Near JB Nagar Metro Station
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Apertum Online Pvt Ltd