Associate Product Consultant| Event Phone

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees
and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100
countries. Founded in 1+++, the company delivers a comprehensive event marketing and management
platform for event professionals and offers software solutions to hotels, special event venues and
destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system
that encourages Cventers to think and act like individual entrepreneurs and empowers them to take
action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we
value the diverse perspectives that each individual brings. Whether working with a team of colleagues or
with clients, we ensure that we foster a culture that celebrates differences and builds on shared
connections.

In This Role, You Will:
• Support clients over the phone and email by answering their product questions and offering technical assistance
• Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Implement and manage the online portion of client events as and when needed
• Gather client requirements and implement them in Cvent’s event management software
• Communicate with the client and review the initial implementation with them and make required changes
• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
• Document all communication with the client in Cvent’s CRM software

Here's What You Need:
• Excellent communication skills (verbal and written)
• Graduate/ Under-graduate(drop-out) with 1-6 years of work experience
• Strong analytical and logical skills
• Experience in US Customer service is must
• Strong business acumen, ethics, and high integrity
• High comfort level in using online software products
• Must be articulate, organized, detail-oriented and have ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team