Associate | Product Specialist

Associate Product Manager - IN
The Managed Solutions Product Management Associate will be responsible for supporting the management of various aspects of the product or solution. Provide excellent customer service through the timely resolution of participant or plan level issues. Observation and analysis of production related issues are used as one of the inputs to prioritize the product development backlog and provide input into future state design.

Key Responsibilities and Duties
• Coordinates operational processes for the product or solution lifecycle.
• Assists with research or metrics to inform the product or solution strategy.
• Produces management reporting and analytics around the product or solution.
• Partner with legal, risk and compliance partners to implement controls and mitigate potential risks.
• Acts as product subject matter expert on features and services.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 3+ Years Required; 5+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
7IC

Position Summary : The Managed Solutions Product Management Associate role is responsible for supporting the management of various aspects of the product or solution. (506606)

Impact : Provide excellent customer service through the timely resolution of participant or plan level issues. Observation and analysis of production related issues are used as one of the inputs to prioritize the product development backlog and provide input into future state design.

Functional Responsibilities:
• Coordinates operational processes for the product or solution lifecycle.
• Assists with research or metrics to inform the product or solution strategy.
• Produces management reporting and analytics around the product or solution.
• May partner with legal, risk and compliance partners to implement controls and mitigate potential risks.
• Acts as product subject matter expert on features and services.

Additonal Responsibilities
• Research and remediation for issues, including root cause analysis and developing solutions.
• Coordination of issue tracking across production support teams and supporting business partners in client readiness and implementation for resolution.
• Production incident support for product management business partners, including incident documentation and prioritization of features in the portfolio.
• Monitoring exception dashboards to identify and resolve issues, continuity, and execution.
• Assist with testing and managing multiple applications through the enhancement and release processes

People Responsibilities:
• Financial/Budget Responsibilities:

None

Job Requirements And Qualifications:

Required Education:

Masters

Masters of Business Administration (MBA)

Preferred Education:

University (Degree) Preferred

Required Experience:

4-7 years

Preferred Experience:

Experience, Skills and Abilities:

Experience:
• Minimum of two (2) years of customer service, recordkeeping or similar experience
• Strong technical, analytical and business skills
• Experience with processes including creation and maintenance of documentation
• Demonstrated experience performing analyses and solving problems
• Demonstrated ability to connect data and analysis to inform key stakeholders and business partners

Technical Skills:
• SharePoint
• Omni Admin Web
• Strong Excel

Interpersonal Skills:
• High attention to data accuracy
• Critical thinking to ask questions, determine best course and offer solutions
• Ability to complete work independently
• Continuous improvement mindset
• Ability to understand the big picture
• Teamwork skills within the department and on project teams
• Demonstrated ability to work effectively in a fast-paced, complex, and dynamic business environment
• Demonstrated and dynamic analytical/problem solving skills

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org