Associate Project Delivery Lead

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

The Associate Project Delivery Lead is primarily responsible for planning, tracking, and managing customer projects. The associate level role will be responsible for customer projects that are smaller in size and complexity, including customer offboardings. Associates Leads will be trained on the Thrive project management process and have opportunity to grow into a Lead role managing larger projects. The individual will serve as the main point of contact for customers and their technical resources (internal and external parties) throughout the project. The role requires the individual to drive projects to success through clear expectation setting, task management, and status updates. An Associate Project Delivery Lead will communicate with and organize Thrive internal resources including Engineers using project management software, checklists, and reports.

Responsibilities

Transition clients on and off Thrive managed services
Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings. Ownership of the entire project life cycle
Work with the Finance team to properly understand client account balance and invoicing needs
Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
Requirements

Moderate experience in project management and professional services
Skilled in managing project plans, creating timelines, and keeping all parties to task
Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
Familiarity with Thrive technologies included but not limited to:
Office 365
Microsoft Server OS
Private Cloud
Public Cloud (Azure)
Networking (Firewalls, Switching, Access Points)
Disaster Recovery
Backup technology
Preferred Requirements

Project management certification (PMP, CAPM, Prince etc.)
Experience using ServiceNow (or other project management software)
Willingness to improve team process and contribute to team and company initiatives