Associate RM

Ongoing

Responsibilities

RELATIONSHIP MANAGEMENT

ØBuild and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues.

ØProvide professional customer service to achieve a high percentage of customer satisfaction and retention.

ØManage the portfolio to de-risk against attrition and achieve stability of book.

ØHave complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

ØServe as the one-point contact to the high affluent net worth customers of the Bank.

SALES

ØGenerate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment

ØAchieve the targets set in terms of product mix

ØInduction of all new customers brought in by Self, Branches & Direct Sales team.

ØAchieve "best in class" productivity to maximize the efficacy of the sales process.

ØAchieve the budgeted cross sell targets.

ØAggressive Sales call plans to acquire large prospective customers through referrals.

ØEnsure coverage of customer base in accordance with the approved contact plans.

ØCoordinate customer events for the cluster along with the product team

SALES MIS

ØUpdate & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)

ØMaintain and update customer information on WMS

SERVICE

ØNPS & Customer management

a.Ensure that NPS is at least in second quartile as compared to peers

b.Use the online CMP system diligently and achieve > 75% of their require customer contact each month

RISK MANAGEMENT & COMPLIANCE

ØEnsure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.

ØEnsure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.

ØEnsure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same

ØRead, understand and comply with all provisions of the Group Code of Conduct.

Regulatory & Business Conduct

·Display exemplary conduct and live by the .

·Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

·Lead to achieve the outcomes set out in the Bank's Conduct Principles

·Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

ØGraduate/ Post Graduate, consistent academic career

ØExtensive sales experience (2 to 5 years)

ØSales focused and highly target oriented

ØAble to pick up new concepts quickly

ØAble and excited about going out to meet new customers

ØCompetitive awareness & benchmarking

ØExcellent communication, interpersonal & relationship building skills

ØBanking knowledge

ØManagement Information Skills

ØGood Interpersonal Skills

ØCustomer and Service Orientation

Role Specific Technical Competencies
• Addressing Customer Needs
• Anti-money Laundering Policies and Procedures
• Cross-Selling
• Customer Retention
• Sales Proposals and Presentations
• Portfolio Management for Retail Bank

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential