Asterisk VoiP Developer

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2024!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NY, NJ, NV, OH,TX, UT.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​ We’re looking for an Asterisk Engineer who will be responsible for assessing, designing, upgrading, and maintaining be responsible for systems as well as brainstorming possible improvements that can be made to a system in the future.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:
• Maintain and improve existing code and Asterisk addons
• Tune Asterisk performance, including CPU, memory usage, I/O
• Ensure VoIP systems availability and performance, proactive monitoring, and tuning
• Develop new third party integrations, from automation APIs to media stream mux
• Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Provide ongoing support and maintenance for the Asterisk module as needed.
• Provide and communicate the best practices and specific detailed information for network hardware and software selection
• Provide planning for future capacity requirements
• Provide documentation as required to ensure accurate and current information is available
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation including network hardware and software selection, including present and future capacity requirements.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Ensures the highest level of systems and infrastructure availability.
• Evaluate the existing systems and provide the technical direction to support staff.
• Ability to work independently and manage project timelines effectively
• Willing to stay up-to-date with security best practices and drive implementation accordingly
• Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
• Run diagnostics to resolve customer-reported issues
• Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders

Who You Are:
• At least 2 years of experience in Asterisk system development, with a focus on module development and reporting tool customization
• Solid experience in C based multithreaded application development; minimum 5 years of experience
• Experience in development and troubleshooting in a Linux environment based on threads and locking primitives
• Experience in development on on a major asterisk module and Asterisk 11
• Comfortable with gdb or equivalent and debugging problems associated with real time, multithreaded applications
• Experience with common linux C development tools such as well as profiling tools such as valgrind and gprof
• Experience working with AGI
• Wide knowledge of Real Time Communication protocols and technologies and stacks (SIP, SDP, WebRTC/RT, SRTP)
• Experience with MySQL Asterisk system development
• Strong experience with Wireshark and telephony protocol dissectors
• Experience with Python, Github, Atlassian tools (JIRA and Confluence), Jenkins/CircleCi would be helpful
• Experience with monitoring systems (Prometheus, Zabbix, …)
• The candidate will need to be capable of quick and efficient self-study supported by peers on the Asterisk team
• Solid scripting skills (e.g., shell scripts, Perl / Ruby / Python)
• Proven working experience in installing, configuring, and troubleshooting UNIX/Linux-based environments.
• Strong troubleshooting skill in different network layers, esp. layer 2 & layer 3 up to layer 7
• Solid experience in the administration and performance tuning of application stacks (e.g., Tomcat, Apache, Nginx, Haproxy or Env…) (is a plus)
• Experience with automation software (e.g., Puppet, cfengine, Chef, Ansible or Salt) (is a plus)
• Strong work ethic and communication skills both spoken & written
• Flexibility to work a variety of shifts with availability to work overtime
• BS/MS degree in Computer Science, Engineering or a related subject

Work Perks Worth The Hype:
• 100% covered premiums for employees + dependents (spouse + up to four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!

HQ Office:
• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises

Convoso focuses on SaaS, Cloud Computing, Telecommunications, and Software. They have a large team that's between 201-500 employees.

You can view their website at https://www.convoso.com/?utm_medium=social&utm_source=linkedin&utm_campaign=linkedin_organic_learn_more_button&u or find them on Twitter, Facebook, and LinkedIn