At Your Service Operator| Front Desk Agent

Job highlights
Identified by Google from the original job post
Qualifications
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Responsibilities
Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue
Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates
Process all changes and cancellations for group reservations
Prepare group guest lists prior to arrival
Dispatch all guest requests using the designated program to the proper departments
Follow up with the department and/or guest to ensure the completion of the request
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner
All calls should be answered in 3 rings
Educate incoming guests of hotel amenities and services available to them during their stay
Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay
Job description
What You Will Be Doing
• Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
• Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
• Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
• Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.

Requirements

What we are looking for
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!