Attendee Success Manager |28 HPW Contractor Through May 2 2025|

Calling All Trade Show Event Enthusiasts: Elevate Your Career as an Attendee Success Maestro!
• This is a Fully Remote 28hpw Seasonal role on a seasonal basis to May 2025*

About the Role:

The Attendee Success Manager will be responsible for the experience of a select group of FDIC International attendees who are enrolled in specific registration plans. This position is on the frontline of communication and registration management, ensuring our attendees have exceptional experiences and meet their expected event outcomes through planning and execution.

The ideal candidate will thrive in customer experience, they will be sales-focused with a passion for connecting with customers and assisting them. To be successful in this role, the candidate will monitor email and social inboxes and perform proactive outreach to inquiring attendees. They will be comfortable supporting the marketing, conference, and exhibitor services teams with communication optimization and customer handholding, ensuring that our event planning and registration platforms are meeting expectations and uncovering additional opportunities to improve the customer experience.

What You'll Do:

As the Attendee Success Manager, you'll take center stage in shaping the attendee journey, from initial inquiries to on-site experiences. Your duties will encompass:
• Being the go-to guru for managing customer service inquiries through email and social media, both for attendees and exhibitors.
• Navigating the intricate world of event registration setup and maintenance, collaborating seamlessly with vendor success teams and developers.
• Juggling a diverse range of participant inquiries and sharing your expertise with finesse.
• Swiftly addressing attendee issues and questions, ensuring a seamless experience.
• Providing invaluable assistance with event registration, from badge selection to course additions, ensuring our attendees, exhibitors, and speakers are in the spotlight.
• Becoming the bridge between internal teams and registration vendors, overseeing course additions and updates within the platform.
• Championing customer interactions through incoming calls, helping both new and existing attendees feel valued.
• Conducting ongoing attendee training sessions to enhance the overall customer experience.
• Proactively recommending process improvements that elevate the experience for all stakeholders.
• Tackling challenges head-on, finding innovative solutions, and ensuring every interaction exceeds expectations.
• Being the voice of the attendees, gathering and sharing feedback with our executive team to continually enhance our offerings.

What You Bring to the Table:
• You've got a solid 2-4 years of experience rocking the realms of customer service and event registration management.
• Your Bachelor's Degree in Business or Marketing (preferred) gives you an edge in understanding the intricacies of the trade show landscape.
• If you've got experience in the energy industry, that's a shining star in your cap!
• Your communication skills are off the charts, both written and verbal, making you a standout collaborator.
• Independence is your middle name – you're ready to take the reins and ***** on your own.
• Your organizational prowess is the stuff of legends, backed by your impressive decision-making and analytical abilities.
• Fast-paced environments? Bring them on! Your ability to thrive under pressure is unparalleled.
• High-volume interactions? You handle them with grace, whether by phone or email.
• Patience is your virtue – you're the calm amidst the storm.
• Technology? It's your playground. You're a pro with computers, web browsers, and can learn new programs faster than a speeding bullet.

Ready to Elevate Your Career? Apply Today!

If you're ready to immerse yourself in the thrilling world of trade show events and ensure attendees leave with unforgettable experiences, then hit that apply button and join us in making waves in the energy industry! Your journey to attendee success starts now.

Who is Clarion?

Clarion Events North America, which is the US division of Clarion Events UK, and backed by The Blackstone Group has become one of the fastest-growing event companies in the United States, with aggressive growth through both acquisition and launch. We excel in managing and producing trade and consumer events across the United States in 12 diverse sectors such as pop culture (anime), energy, technology, and fire and rescue.

What’s in it for me?
• This position is a seasonal contract: 28 hrs per week at $26-$30 per hour from the start date through May 2, 2025.
• Fully Remote
• Days and hours of work are typically Monday through Friday; must be 5 days a week between the hours of 8:30 a.m. to 5:30 p.m. EST, but can be flexible on hours per day.

What’s it like working here?

We strive to provide a culture of transparency, support, and collaboration through clear communication of ideas, processes, and goals. From the top down, we promote:
• Work life balance – we are flexible with you to allow you to be at your best on the job
• Leading by example and taking full responsibility for ideas, actions and problem solving
• Ensuring our employees have all the necessary tools to effectively perform their job
• Constantly identifying training needs to grow and develop our employees
• Failing forward faster – try new things, fail & learn, repeat!

Equal Employment

Clarion Events provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, ****** orientation, veteran status, disability, or genetics. In addition to federal law requirements, Clarion Events complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.