Audio - Visual Support Services Technician 2 - Washington, DC

Washington, DC, USA Req #3+76

Thursday, January 30, 2025

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

This position provides technical and operational support of audio-visual equipment and systems located within business/corporate offices, conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides continued education leading to industry certifications and employee career development.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.

What will you be doing?

Daily on-site AV system troubleshooting, maintenance, and repair.
Phone and email support as requested/required.
Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.
Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness.
Leadership or participation in systems test planning and test execution.
Compliance with the established Client change management processes for AV software and firmware updates.
Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team as well as Diversified Engineering and remote support teams.
Act as liaison with Diversified Support Management, Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades and issues.
If applicable, collects and reports all service activities through the Client’s service ticketing system.
Collaborate with the AV Manager to plan and implement technology solutions.
Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.
Complete training programs from manufacturers, industry associations, and the companies as required.
Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution.
Participate in and successfully complete all required client training as required.
What do we require from you?

Three to Five years of experience in enterprise level AV support
CTS certification from AVIXA + manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) (Preferred)
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Knowledge and experience in computer networking configuration/troubleshooting
Must present well as client facing and working with high level executives within high pressure meeting situations
Must maintain a valid driver’s license with clean driving record
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent sa