Audio Visual Technician | London | |40|000

Job description
Elton Recruitment is recruiting, on behalf of our client, for an Audio-Visual Technician. We are looking for a candidate who has experience in Audio Visual within the corporate sector. Our client has 30+ meeting rooms you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firms. This is an excellent opportunity for someone looking to join one of the UK's leading law firms. This role is based in the city with a competitive salary and excellent benefits.

The important bit!
• Competitive basic salary (reviewed annually)
• Generous bonus scheme Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave

Essential Responsibilities
• Provide technical support and coordination assistance for live and hybrid events
• Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary
• Analyse and resolve client meeting room technical problems involving multiple technologies and platforms
• Explore, test, and implement new unified communications solutions and services as required, with the goal of standardisation
• Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
• Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instructs others in the operation of such equipment
• Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services
• Maintains inventory of IT and audio-visual equipment
• Adhering to IT processes and procedures
• Performs clerical work necessary to procurement, distribution and storage of audio-visual materials
• Responsible for ensuring that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this
• Resolve support issues promptly, courteously, and professionally Troubleshoot a wide range of technology incidents and problems

Essential Skills
• Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skillset, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system.
• You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment.
• To excel in this role, you will have excellent communications skills, excellent customer service and interpersonal skills, general clerical skills together with superior oral, written and interpersonal communication skills with a strong dedication to customer service.
• You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure, required.
• Ability to work under pressure to meet deadlines;
• Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching.
• Occasional pushing/pulling, squatting and climbing.

Due to the volume of applications anticipated for this role, should you not have a response from us in 14 days, please assume that your application has not been successful on this occasion. Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for them