Automotive Service Technician

About Us:
At KARS, we pride ourselves on delivering exceptional automotive service with honesty, integrity, and professionalism. We're seeking a motivated and customer-focused Auto Service Advisor to join our growing team and be the bridge between our customers and technicians.

Job Summary:
The Auto Service Advisor is responsible for greeting customers, understanding their vehicle service needs, and ensuring timely and accurate communication between the customer and service team. This role is vital in delivering excellent customer experiences and ensuring satisfaction with every visit.

Responsibilities:

Greet customers and determine their vehicle service needs.
Provide accurate estimates and explain services in a clear and professional manner.
Coordinate with technicians to ensure timely completion of work.
Keep customers informed about service progress, additional repairs, and timelines.
Maintain detailed and accurate service records in the system.
Handle customer concerns with professionalism and escalate when necessary.
Promote additional services and maintenance as appropriate.
Ensure a clean and welcoming service area.
Qualifications:

High school diploma or equivalent; post-secondary education or automotive coursework a plus.
Previous experience as a Service Advisor or in the automotive industry preferred.
Excellent communication and customer service skills.
Profesional phone ettiquette
Basic knowledge of automotive systems and services.
Strong organizational and time management abilities.
Proficient with computer systems and dealership software (experience with Mitchell 1 is a plus).
Valid driver’s license with a clean driving record.
Benefits:

Competitive pay commensurate with experience.
Developmental opportunities for career advancement.
Positive work environment with a family-oriented culture.
Opportunity to work with a loyal customer base and diverse range of classic and modern vehicles.
Small-town charm in the beautiful setting of the Kawartha lakes, in Lindsay, Ontario.
Join our team and become part of our journey to redefine automotive excellence in Lindsay, Ontario!

Job Types: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Expected hours: 40 per week

Flexible language requirement:

French not required
Schedule:

8 hour shift
Monday to Friday
No weekends
Work Location: In person