AVP | Mortgage Operations | BPO|ITeS required
- Category: BPO Jobs
- Location: Gurugram , Haryana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 18K to 28K
- Published on: 2025/09/21
AVP - US Mortgage Operations
Should have 15 years experience in US Mortgage Operations /Mortgage Servicing. Good understanding of US Real Estate, Mortgage, Residential Mortgage Servicing, loan agreements and documentation. Should have handled a team of minimum 50 people.
• Should engage team members, their performance management, career development, coaching, hiring, mentoring, and succession planning.
• Manage Attrition, succession planning and over all efficient workforce management. Should manage daytoday operations and delivery and resolve problems/challenges. Identify controls and mitigate ops loss. Responsible for planning, coordinating and collaboration with onshore partners.
• Maintaining client Service Level Agreement Standards & client satisfaction.
• Good negotiating skills, good discipline,
- knowledge of domain and process expertise. Must have excellent verbal, written, and interpersonal communication skills. Advanced Microsoft Office skills.
• Should be able to use lean and six sigma tools.
• Should be flexible to work in night shifts
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