AWM | Payment Lifecycle Analyst | Team Leader

Position Summary:

TENURE: At least 12 months in current job and process.

PERFORMANCE: Satisfactory rating on most recent annual performance review

CORRECTIVE ACTION: Not within or under the prescriptive period for suspension.

PERFORMANCE IMPROVEMENT PLAN: Not in any Performance Improvement Plan (PIP).

Operating hours: While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 8am-8pm EST hours of the US teams.

Qualification: Graduate

Experience: 4-6 Years of relevant work experience

Job Responsibilities:

Working on multiple functions such as FX Currency, standing Payments, FX drafts, Payments processing
Monitoring of queues and workflows and adhere to multiple cutoffs
Group mailbox monitoring and responding to emails in timely manner
Play an active role in user acceptance testing for all technology releases and enhancements
Be part of root cause analysis and other initiatives related to the line of business.
Manage operations with minimal or no supervision.
Ensure accurate and timely completion of operational procedures.
Understand, follow and demonstrate compliance with all Risk and Control regulations.
Identify, evaluate and deliver process improvement initiatives.
Ensure that documentation is maintained up to date.
Monitoring and chasing queries to ensure timely completion based on deadlines/urgency/escalations.
Taking process trainings for new joiners.

Required Qualifications, Skills and Capabilities

Strong analytical skills with high accuracy and attention to details.
Excellent communication skills, both verbal and written.
Strong Client Focus: adhering to response time to client and maintaining high client satisfaction.
Demonstrated leadership skills: collaborate with and lead others by influence, to achieve objectives, with an aptitude for decision making and problem solving.
Assertiveness: willingness and ability to challenge the status quo and express opinions,
Strong team player.
Strong interpersonal skills: can build effective business relationships with cross functional/geographical teams and coordinate with teams to action items.
Adaptability: effectively organize and prioritize work to meet stringent deadlines.
ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.




ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.