Back Office Executive |US SHIFT|

The Back Office Executive will play a key role in helping to shape out a new practice within our organization. the Junior Project Manager will work on the integration of workflows, and the management of resourcing levels across key departments. He will work with key stakeholders within the organisation to build a structure.

Work closely with account executives and department leads to ensure appropriate resources are available to complete client work with a balance of efficiency and thoughtfulness
Develop SOPs and documentation for the management of resource availability, hours allocation, and internal timelines, taking ownership of the practice while understanding you have the full team for support and ideation
In collaboration with the account executive team, capture feedback, pain points, and opportunities within a project lifecycle, particularly as they relate to over resourcing or mismanagement of client expectations
In collaboration with the account executive team, continue to refine processes related to due date reminders, task management, and internal communication
Highlight to management and key stakeholders concerns about potential project blocks or staff needs, including opportunities for expansion across existing departments
Assist all teams in navigating conflicting priorities, including tracking fluctuating expectations from management, and reiterating agreed upon prioritization levels
Arrive ready to become an expert in an extremely wide-ranging set of capabilities, including the global management of brands across digital and physical touch points
Additional Strengths:

Minimum 1 to 2 years of experience in project management or account management experience in a dynamic agency environment
A proactive, positive attitude, with an interest in setting high standards and implementing best practices
The ability to collaborate with a close-knit team while still taking responsibility for your personal deliverables and tasks
A willingness to define workflows and strategies, often independently in the development of a new practice
Self-motivated and proactive working style with a passion for always seeking the best possible result for clients