Back Office Executive | US Shift

Job Description
• Perform various back-office tasks to ensure the smooth operation of international BPO processes.
• Manage and maintain documentation, records, and databases efficiently.
• Coordinate with other teams to facilitate seamless workflow and communication.
• Handle incoming and outgoing correspondence via email, phone calls, and other channels.
• Assist in data entry, data management, and data analysis tasks.
• Ensure compliance with company policies and procedures.
• Support the team in resolving customer queries and concerns.
• Collaborate with international clients and stakeholders to address their needs and requirements.
• Prepare reports, presentations, and documents as required.
• Contribute to process improvement initiatives to enhance efficiency and effectiveness.
• Maintain confidentiality and security of sensitive information.
• Stay updated with industry trends and best practices in back-office operations and BPO services.
• Adhere to performance targets and quality standards set by the company.

Requirements
• Bachelor's degree in any field or equivalent work experience.
• Prior experience in back-office operations or international BPO environment preferred.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data handling.
• Ability to work independently as well as part of a team.
• Adaptability to changing priorities and deadlines.
• Willingness to work in shifts as per business requirements.
• Familiarity with CRM software or similar tools is a plus.
• Fluency in additional languages may be advantageous in an international BPO setting.

Benefits
• Competitive salary package
• Health insurance coverage
• Paid time off and holidays
• Opportunities for career growth and development
• Dynamic and multicultural work environment
• Employee discounts and perks
• Training and support programs

Application Process
• Interested candidates are invited to submit their resume/CV along with a cover letter highlighting relevant experience and skills.
• Shortlisted candidates will be contacted for further assessment or interviews.
• We are an equal opportunity employer and welcome applications from diverse backgrounds.

Skills: bpo,communication,operations