Bank Fraud Investigator in Reisterstown, MD – (job id: 168220732+)

Job title: Bank Fraud Investigator

Company: Farmers & Merchants Bank

Job description: MAJOR RESPONSIBILITY: Perform Review of VISA Debit Card/ACH Fraud Transaction Disputes from bank customers and branch personnel. Research associated details, collect documentation, review bank forms for accurate completion, execute online disputes in the bank’s portal & track decisions, and complete transaction adjustment entries to customer accounts. May coordinate fraud detection and prevention activities.

ESSENTIAL FUNCTIONS:

Review, Gather and Analyze bank account, transactional history, and VISA Debit Card/ACH Dispute Forms for accuracy.

Execute accurate VISA Debit Card/ACH disputes in bank portal.

Maintain bank documentation records and tracking for all disputed fraud transactions.

Execute Account Transactional adjustments of provisional and final credit/debit to customer account.

Review Issues with branch personnel relative to received dispute forms, and any error resolution to correct for accurate data entry of transaction dispute.

Advise others in communications on business or operational matters related to Debit Card and ACH services, including bank customers and bank personnel.

Assist in review of other bank fraud matters, including check fraud occurrence.

Trained on NCR Positive Pay – Check/ACH services relative to fraud monitoring and daily processing.

Attend periodic VISA – Reg E Fraud Compliance training for the bank.

Advise others on legal or regulatory compliance matters.

Acts responsibly at all times while ensuring the security and integrity of bank systems, information and data to protect customer confidentiality and privacy

Perform all other duties as assigned.

KNOWLEDGE: High School Diploma required and College Level of Math and English desired. Must possess ability to communicate with and supervise staff. 3 years of experience in bank fraud processing including VISA disputes and/or data processing required.

PROBLEM SOLVING: Investigates errors and issues with customer fraud, often gathering information from internal and external customers to identify and resolve problems.

HUMAN RELATIONS: Daily contact with bank management and personnel, network support personnel including software/hardware support vendors, and bank (IT) regulatory/compliance personnel.

ACCOUNTABILITY: Accountable for resolving problems found in bank’s customer account activity and/or data processing operations.

HUMAN RESOURCES: Maintains an efficient relationship with all departments whose members use the Bank’s computer and network systems. Indirect Supervision backup to the V.P.-Supervisor- Operations/Bookkeeping and V.P. – Computer Operations for area of Bank Fraud & VISA Debit/ACH Dispute management.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Work Location: In person

Expected salary:

Location: Reisterstown, MD

Job date: Sat, 22 Apr 2023 23:48:4+ GMT

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