Banker coustomer-experience
- Category: Bank Jobs
- Location: Gurgaon, Haryana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 17K to 26K
- Published on: 2025/09/21
Requirements
Role/Job Title - Banker-Customer Experience
Business - Retail Banking
Function/ Department: 'Branch Banking
Place of work: PAN India
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
• Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
• Deliver business target assigned as per performance score card.
• Giving the client need based product solutions and in the process aligning client requirements with business specifics.
• Assessing customer propensity and ensuring higher product penetration per relationship.
• Referencing for more business from existing customers.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
• Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
• Assist in closure of all observations on audit report
Secondary Responsibilities:
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to become their banking partner of choice
Key Success Metrics
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
Qualifications
Graduate - Any Graduate
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
Related jobs
-
IndusInd Bank | Project Manager
Job description About the Digital Business Unit at IndusInd: The mandate of the Digital Business Unit at IndusInd Bank is as follows: · Building customer centric products with human centered design principles for retail Individual and micro, small an...
-
10th/12th/ Any Graduate Bank
Job description You will be working as a Sales officer with Bank. The primary role would be, acquisition of customers for CASA (Current Account/Saving Account) from the local market, & cross selling banking & third party financial product. Em...
-
Banking Jobs for Fresher
Job description Greetings of the Day We are Glad to Inform You About the Job Opening in India's Reputed Private Sector Bank Onroll Job as Sales Officer. Work Location: all Haryana Branches dress Code: Formals designation: Sales Officer salary: Upto15...