Banker-Customer Experience

Job Description: Banker-Customer Experience at IDFC FIRST Bank

Company Overview:

IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. We are looking for a dynamic and customer-focused individual to join our team as a Banker-Customer Experience at our Surat, Gujarat branch.

Job Title: Banker-Customer Experience

Job Type: Full-Time

Job Category: Others

Department: Retail Banking > Branch Banking > Branch

Location: Surat, Gujarat, India

Additional Parameters:

- Minimum 2 years of experience in customer service or banking industry

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Knowledge of banking products and services

- Ability to work in a fast-paced and dynamic environment

- Willingness to work flexible hours, including weekends and holidays

Job Summary:

As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and building strong relationships with our clients. You will be the face of IDFC FIRST Bank and will play a crucial role in ensuring a positive and seamless banking experience for our customers.

Key Responsibilities:

- Greet and assist customers in a friendly and professional manner

- Understand customer needs and recommend appropriate banking products and services

- Process customer transactions accurately and efficiently

- Resolve customer complaints and inquiries in a timely and effective manner

- Build and maintain strong relationships with customers to promote customer loyalty and retention

- Collaborate with other team members to achieve branch targets and goals

- Stay updated on banking policies, procedures, and products to provide accurate information to customers

- Adhere to all regulatory and compliance guidelines to ensure a safe and secure banking environment for customers and the bank

Qualifications:

- Bachelor's degree in Business, Finance, or a related field

- Minimum 2 years of experience in customer service or banking industry

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Knowledge of banking products and services

- Ability to work in a fast-paced and dynamic environment

- Willingness to work flexible hours, including weekends and holidays

We Offer:

- Competitive salary and benefits package

- Opportunities for growth and career advancement

- A supportive and inclusive work environment

- Training and development programs to enhance your skills and knowledge

- A chance to be a part of a leading private sector bank and make a positive impact on customers' lives

If you are passionate about providing exceptional customer service and have the required qualifications and skills, we would love to hear from you. Join our team at IDFC FIRST Bank and be a part of our mission to redefine banking in India.