Banker|Customer Experience|North
- Category: Bank Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 24K to 26K
- Published on: 2025/09/21
Job description
Role/Job Title: Banker-Customer Experience
Function/ Department: Branch Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
• Daily customer engagement on assigned customer portfolio for Current Account/ Saving account build up, Asset & Wealth cross sell.
• Deliver business target assigned as per performance score card.
• Giving the client need based product solutions and, in the process, aligning client requirements with business specifics.
• Assessing customer propensity and ensuring higher product penetration per relationship.
• Referencing for more business from existing customers.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
• Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
• Assist in closure of all observations on audit report.
• Perform audit and ensure compliance to internal and external regulations and guidelines.
• Provide best in-class customer service to become their banking partner of choice.
Education Qualification
Graduation: Any Graduate
Experience: 2 to 5 years of relevant experience in Banking or allied Business.
Related jobs
-
Investment Banking | Junior Analyst
Job description COMPANY PROFILE: Strategic Leap Partners Pte Ltd, a Singapore entity, is a mid-market Asia-focused financial advisory firm helping corporations and institutions raise capital for growth, M&A and exits. We are a fast-growing boutiq...
-
Banking Executive
Job description Job Description The successful candidate for the position of Banking/Treasury Executive will be entrusted with the following responsibilities: Treasury Management • Tracking fund inflow and outflow, • Daily updating fund balance sheet...
-
Senior Designer |amp| Developer
Job description Job Title: Senior Designer & HTML Developer Location: Mumbai Department: Credit Cards Position Overview: We are seeking a highly skilled Senior Designer & HTML Developer to join our dynamic team. The ideal candidate will have ...