Banking Operations Analyst

Summary

The Fortis Bank Banking Operations Analyst is responsible for acting as the product and systems expert for all treasury management and deposit products and services, while ensuring exceptional internal service delivery, workflow management, and ensuring compliance with regulations. This individual possesses a deep understanding of banking products and services, a commitment to delivering exceptional client service to both internal team members and clients and has a desire to incorporate new and effective ways to achieve better results.

Responsibilities

Product and Service Expertise
• Assist teams and clients in setting up, maintaining, and troubleshooting deposit and treasury management products and services.
• Act as the product and systems expert for all treasury management and deposit products and services, including the processes, procedures, and troubleshooting related to: Lockbox, Remote Deposit Capture, Positive Pay, Wire and ACH setup and limit modifications, Online Banking tools, etc.
• Maintain an accurate and detailed inventory of remote deposit scanners, manage scanner shipments, and order additional equipment as needed.
• Investigate and resolve operational issues for clients and team members, ensuring minimal disruption to services.
• Conduct root cause analyses for recurring issues and recommend actionable solutions.

Operational Process Management
• Monitor daily banking operations and workflow management for the team, including account maintenance and transaction reconciliation.
• Assist in managing and optimizing workflows to improve efficiency and reduce errors.
• Identify areas for automation and assist in implementing technology solutions.
• Assist in the development, documentation, and ongoing management of standard operating procedures (“SOPs”) and processes related to client service requests.
• Collaborate with cross-functional teams to streamline processes and enhance the client experience.

Compliance and Risk Management
• Ensure that all operational activities comply with banking regulations, policies, and standards.
• Maintain up-to-date knowledge of regulations and best practices for BSA/AML, Reg D Monitoring, Reg E Disputes, Reg CC Holds, Beneficial Ownership, CIP Requirements, etc.
• Collaborate with compliance and audit teams to address findings and implement corrective actions.
• Monitor risk exposure in daily operations and recommend mitigation strategies.

Qualifications
• Bachelor’s degree in Business Administration, Finance, or a related field.
• 5-7+ years of experience in banking client services, branch operations, or deposit and/or treasury management operations.
• In-depth knowledge of banking regulations and treasury and deposit products.
• Strong understanding of banking regulations, including AML, KYC, and other compliance requirements.
• Knowledge of emerging technologies in banking, such as fintech solutions and automation tools.
• Embodies the Fortis Bank culture principles and competencies and consistently demonstrating a positive, ambitious, and solution-oriented attitude with clients and team members.
• Proficient and experienced in Microsoft Office suite products and technology, including but not limited to: Outlook, Microsoft Teams, Word, Excel, and PowerPoint.
• Strong ability to adapt to systems and technology.
• Communicates effectively and professionally, both verbally and via e-mail and other chat tools.
• Excellent organizational skills, regularly demonstrating the ability to multitask, prioritize, and manage time efficiently.
• Demonstrates strong interpersonal skills, with the ability to build meaningful professional relationships with senior management and team members.

Additional Information

Reporting Structure: Reports to the Banking Operations Team Lead

Office Requirements: This position offers a hybrid work schedule and is required to work in a Fortis Bank office location at least 4-5 days per week.