Banking Process | International Bpo voice |sal upto 5|5L PA

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Banking Process - International Bpo voice /sal upto 5.5L PA
B
Black And White Business Solutions Private Limited
Bengaluru, Karnataka
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2 days ago
Full–time
Dear Candidates,

Greeting from Black and White Business Solutions Pvt Ltd !!

Note : CANDIDATE SHOULD BE AVAILABLE IN BANGALORE LOCATION / IMMIDIATE JOINING

Immediate Hiring for Top MNC BPO - voice / customer Support / Banking Process

For more information

Contact HR Swathi 80+5022055

Email to HIDDEN TEXT

Skills Required :

Should be flexible with rotational Shifts

Under Graduates / Graduates in any specialization

Minimum 1YEAR of Voice or( International Customer Support / Technical Support )

Roles and responsibilities :

Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.

Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.

Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.

Establish a process involving sales TL to disseminate the information to ensure improvements

Provide feedback to the leadership on agents skills and work approach.

Capture the voice of the customer from call analysis and provide actionable inputs to sales agents / TLs and category leader and other relevant stakeholders

Articulate operational issues and trends to management

Identify areas of improvement in associates performance through trending and analysis

For more information

Contact HR Swathi 80+5022055

Email to HIDDEN TEXT

Desired Candidate Profile
• Possess good analytical skills - detail oriented
• Possess good communication skills, both oral and written
• Have a good attitude - should be committed to the work.
• Any graduates can appear
• Should be flexible with rotational shift.

Experience :

Previous Companies Offer letter / relieving letter / one month pay slips

10th / 12th / Graduation all semester Marks card

Aadhar Card ID proof

Pan Cad ID

PLEASE DO REFER YOUR FRIENDS