Banking Process | International Bpo voice |sal upto 5|5L PA

Dear Candidates,

Greeting from Black and White Business Solutions Pvt Ltd !

Note : CANDIDATE SHOULD BE AVAILABLE IN BANGALORE LOCATION / IMMIDIATE JOINING

Immediate Hiring for Top MNC BPO - voice /customer Support /Banking Process

For more information
Contact HR Swathi @80+5022055
Email to

Skills Required :

Should be flexible with rotational Shifts
Under Graduates / Graduates in any specialization
Minimum 1YEAR of Voice or( International Customer Support / Technical Support )
Roles and responsibilities :

Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
Establish a process involving sales TL to disseminate the information to ensure improvements
Provide feedback to the leadership on agents skills and work approach.
Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
Articulate operational issues and trends to management
Identify areas of improvement in associates performance through trending and analysis

For more information
Contact HR Swathi @80+5022055
Email to

Desired Candidate Profile
• Possess good analytical skills - detail oriented
• Possess good communication skills, both oral and written
• Have a good attitude - should be committed to the work.
• Any graduates can appear
• Should be flexible with rotational shift.

Experience :

Previous Companies Offer letter / relieving letter / one month pay slips
10th / 12th / Graduation all semester Marks card
Aadhar Card ID proof
Pan Cad ID