Batman ( F&B Butlers)

Join our team in Aman-i-Khás. The domain of the majestic Bengal tiger, Ranthambore National Park is starkly beautiful, its green and gold hues the perfect backdrop to Aman-i-Khás. Situated on the threshold of the reserve, this ******** tented camp offers incomparable privacy and daily safaris seeking out the reserve’s wildlife. Back at camp, spa therapies, swimming and dining take centre stage.

Butler Duties and Responsibilities:
• Take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests.
• Fully aware of the Room Service and other outlets’ menus, answers questions on menu selections, and communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the guest’s allergies and food preferences.
• Update the hotel software with guest preferences, likes, and dislikes in the guest profile section.
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Welcomes the VIP guest at the porte cochere and other guests availing of butler service.
• Serves welcome drinks and escorts the guests to their assigned rooms.
• Conducts the in-room check-in process in a fast and efficient manner, following all the standards and liaising with bellmen for luggage delivery.
• Takes care of the guest’s requests and liaises with respective departments: laundry, wake-up calls, spa bookings, concierge, and any special requests, etc.
• Knowledge of using point-of-sale software, Property management software, and any other system or software to perform the duties.
• Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply for payment, verify and adjust billing, activate room keys, process check-out, etc. on the hotel software.
• Records transactions and orders items in the Point of sales (POS) system.
• Updates guest feedback and comments on the GSTS or RSTS system.
• Helps monitor the stock inventory and follow up on pending issues with the tracking system and store requisition forms.• Check-in with guests to ensure satisfaction with each food course and/or beverage.
• Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
• Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities, and equipment.
• Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
• Serves the guests in a calm, discrete, and courteous manner, respecting timing standards.
• Supports the other departments such as Front Desk, Housekeeping, and Room service with their duties.
• Pick up trays and clean tables as needed to ensure a clean dining area.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Performs all their duties with a sense of priority and dedication.
• Hosts and welcomes all guests graciously and politely, and can hold a conversation with the guest naturally and spontaneously.
• Carries out checkout in an efficient manner, offering luggage assistance and transportation.
• Wishes fond farewell to the guest at the time of departure.
• Takes notes of all the information, updates, and instructions and gives proper handover before signing off from the shift.
• Understands and strictly adheres to the Rules and regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• Attend and contribute to all meetings, Departmental and Hotel training as scheduled, and other related activities.