Bilingual Customer Service Representative (Spanish)

Join our team as a Bilingual Customer Service Representative where you will engage with both wholesale and retail customers to understand their needs and provide tailored recommendations for Sherwin-Williams products. In this fulfilling role, you will ensure customer satisfaction by promptly addressing concerns and staying informed about product features while maintaining the high standards of our store.

This is a FULL-TIME position, and you will work at Store #1610, located at: 1404 S La Cienega Blvd, Los Angeles, CA 90035.

At Sherwin-Williams, we aim to improve the world by enhancing the spaces around us. Your skills and passion will help us achieve our goals while offering you the chance to grow your career. We prioritize our employees' health and well-being, providing:
• Rewards and benefits that promote wellness
• Opportunities for skill development and career advancement
• A supportive and inclusive team environment

What is the Process to get Started?
• Online Application: Visit our Careers page to find roles that interest you and create your profile in approximately 15 minutes.
• Digital Interview: If selected, you will be invited to conduct a video interview at your convenience within 7 days.
• In-Store Interview: Top candidates will be invited for a final interview with our team at one of our locations.

At Sherwin-Williams, we offer a wide range of benefits, from health care to retirement plans, to support you and your family. For more information, please explore our general benefits description.

Please note: Sherwin-Williams is committed to equal opportunity and welcomes applications from diverse candidates without discrimination.

Your Responsibilities:
• Deliver exceptional customer service in both sales and support.
• Assist customers both in-person and over the phone by understanding their needs and suggesting suitable products.
• Build strong relationships with customers by earning their trust.
• Accurately process sales transactions in compliance with store policies.
• Achieve monthly, quarterly, and annual sales targets.
• Maintain organized work order files and ensure accurate formulas.
• Prepare products according to customer specifications, including tinting and mixing as necessary.
• Stock shelves and create appealing displays.
• Keep store equipment clean and well-maintained.
• Participate in loading/unloading delivery trucks and assist with deliveries when needed.
• Ensure store areas are stocked and visually appealing.
• Stay knowledgeable about available products and options.
• Follow inventory control procedures and provide feedback on sales improvement.

Minimum Requirements:
• Age: Must be at least 18 years.
• Authorization: Must be legally authorized to work without needing sponsorship.
• Language: Proficient in reading, writing, and communication in both English and Spanish.
• License: Must possess a valid, unrestricted Driver's License.
• Physical Ability: Capable of lifting up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Availability: Must be willing to work varying schedules, including evenings and weekends.
• Internal Applicants: Must meet performance standards and complete required training.

Preferred Qualifications:
• Education: High School diploma or GED.
• Experience: One year in a retail, delivery, or customer service role.
• Product Knowledge: Previous experience selling paint products.
• Equipment Knowledge: Experience with tinting and mixing equipment.