BPO Business Sys| Analysis Senior Analyst
- Category: Customer Care Executive
- Location: Chennai, Tamil Nadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 26K
- Published on: 2025/09/21
Analyzes business and user needs, documents requirements and revises existing system logic difficulties.
Implements systems applications and tests end user processes.
Creates / delivers correspondence, presentations, and other materials for end user training.
Responds to client inquiries involving application questions.
Develops customized queries and reports utilizing more complex table matrices.
Interacts with clients, internal and external, acting as a key liaison between business and technology areas.
Documents business rules / functional requirements to support system enhancements.
Oversees external product vendors’ performance and collaborates on future system enhancements.
Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications.
Skills Required
Solid knowledge of system development methodology, project management and system architecture.
Solid analytical / problem solving skills.
Strong influencing and excellent communication skills.
Ability to translate between nontechnical business users and technical IT resources.
Strong client service attitude.
Strong organizational and time management skills.
Related jobs
-
Customer Service Officer
We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Executive, specializing in supporting our Banking & Cards customer segment. As a key point of contact for our most valued customers, you will b...
-
BPO Process and Comm Training Analyst
Performs analysis to understand client transactions to create process improvements. Reviews and standardizes content as well as tailors' material for specific situation. Creates content for high-end (difficult/complex) topics. Conducts/facilitates tr...
-
Business Operations Analyst 4
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to af...