BPO Call Center Executive Job | Work From Home

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HR Service Jobs


BPO Call Center Executive Job - Work From Home
HR Service Jobs • India • via The Elite Job
17 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The Elite Job
Job description
Job Summary:

We are looking for a highly motivated and skilled BPO Call Center Executive to join our remote customer service team at HR Service Jobs. As a Call Center Executive, you will be responsible for handling inbound and outbound calls, assisting customers with their queries, and ensuring a positive experience. This remote role allows you to work from the comfort of your home while delivering excellent customer service. The ideal candidate will have a strong passion for helping customers, excellent communication skills, and the ability to work independently.
Key Responsibilities:
• * Manage inbound and outbound calls in a professional and courteous manner.
• * Address customer inquiries, provide information, and resolve issues in a timely and efficient manner.
• * Ensure customer satisfaction by providing exceptional service and addressing concerns effectively.
• * Follow company procedures and maintain quality standards while handling calls.
• * Document customer interactions and follow up on cases as necessary.
• * Achieve individual and team targets related to call handling, customer satisfaction, and response time.
• * Collaborate with team members and supervisors to improve service delivery and resolve any operational issues.
• * Stay updated with product knowledge, process changes, and company policies to assist customers accurately.
• Required Skills and Qualifications:
• * Excellent verbal and written communication skills.
• * Strong problem-solving abilities and attention to detail.
• * Ability to remain calm and patient while dealing with difficult or irate customers.
• * Proficient in using customer service software and basic computer applications.
• * Ability to multitask and prioritize tasks effectively.
• * Strong interpersonal skills and the ability to work as part of a team.
• * Dependable and punctual with a strong sense of responsibility.
• * Comfortable working remotely with minimal