bpo call center Hindi Executive

Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.

Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers' requests.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.

Refer unresolved customer grievances or special requests to designated authority for further investigation.
• Addition of new Clients and retention of existing clients.

Make reports on Excel, work on portals, Google sheets.

Take orders and make Invoice of finalized ones.

are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers

How will you make an impact in this role?

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

Build meaningful relationship through consultative questioning to ensure added value for the customer

Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs

Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

Meet and exceed quality goals, compliance regulations and productivity targets

Document necessary information

Re-prioritize to adapt to the ever-changing environment

Skills and Qualifications:

Undergraduate/Graduate/Postgraduate
• Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
• Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Strong written and verbal communication.
• Analytical mind & attention to detail.
• Knowledge of Amex card product would be preferred.
• Demonstrated consultative experience, ability to influence, resourceful.bpo - fresher - data entry - part time - call center fresher - work from home part time - back office - computer operator - freshers job

Job Type: Full-time

Salary: ₹10,000.00 - ₹12,000.00 per month

Benefits:
• Internet reimbursement

Schedule:
• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 1 year (Preferred)

Language:
• English (Preferred