BPO| International Travel

Position: Process Associate - Premium Travel Corporate Account B2B Customer ServiceLocation: Infotech Centre, Old Delhi Road, IDPL Twp, Sec - 22A, Gurgaon, Haryana, 122016Job Description :· Answer incoming calls and emails from clients traveling or interested in purchasing/researching travel by following standard scripts and procedures.· Greet and converse with clients in a courteous, friendly and professional manner.· Effectively turn client inquiries into sales· Utilize appropriate selling techniques to meet revenue and close rate goals.· Research travel rates, destinations, options and packages for customers· Read provided scripts verbatim while maintaining sales and quality standards.· Accurately answer general travel and site related questions.· Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.· Accurately track and report call types and service issues.· Promote and sell client products or services.· Solicit sale of new or additional client services.· Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with international premium B2B travel account.· Meet or exceed quality standards.· Minimum 12 months experience in an international voice process· Experience of • Voice • Email • Chat • Back Office Management· Open to Work 24*7Working Hours: 24 x 7 Shift + hours shift with 1 hour break. Work From OfficeWorking Days: 5 Days working in a week (2 Rotational Off Days)Benefits: Attractive salary Rewards & Recognition (Awards & Gifts)It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, ****** orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.