BPO Manager

Opening: 1 Nos.

Job ID: 67581

Employment Type: Full Time

Reference:

Work Experience: 3.0 Year(s) To 8.0 Year(s)

CTC Salary: 6.00 LPA TO 7.20 LPA

Function: ITES / BPO / KPO / Customer Service / Operations

Industry: ITES/BPO/KPO

Qualification: Any - Any Graduation

Location:
• Ahmedabad

Job Description:

Job Description: BPO Manager

Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.

Responsibilities:
• Lead and develop the BPO team, handling recruitment, training, and performance management.
• Establish and optimize operational strategies to meet client needs and internal goals.
• Build strong client relationships, addressing inquiries and identifying improvement opportunities.
• Streamline processes, reduce costs, and maintain high service quality and compliance.
• Analyze performance metrics, prepare reports, and present insights to senior management.
• Foster a collaborative work environment and provide..