BPO Quality and Training Assistant Manager
- Category: BPO Jobs
- Location: India, Kolkata, West Bengal
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 18K
- Published on: 2025/09/21
• Working with our technology services division to implement a new HR system such as SAP ,Oracle, Workday or Cloud/SaaS solutions
• Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace
• SLAs / TAT monitoring
• Handling Client correspondence
• Work allocation / Deployment
• Production and Quality monitoring/ tracking
• Adherence to production hours (as applicable)
• Highlighting Escalations to Manager/Senior Manager
• Raising access and change requests related to processing applications and others tools
• Adhering to IQMS processes
• Effective communication to team on percolating organization updates/changes
• Checking all Audit requirements and maintain records
• Taking care of Rewards & Recognition
• Forecasting & Staffing inputs (as needed)
• Roster management / Cab Approvals
• Participating in the conference calls and updating the weekly status sheet/MIS reflecting the process performance
• Error trend analysis & RCA (as needed)
• Share inputs to Risk Log
• Performance reviews one on one meeting along with Leadership Guiding behaviors assessments
• Incentive Data Preparation & Benefits Data Review
Job Types: Full-time, Permanent
Benefits:
• Provident Fund
Schedule:
• Day shift
• Morning shift
• Rotational shift
Experience:
• total work: 3 years (Preferred)
Work Location: In person
Related jobs
-
Hiring Lead Generation |Pre|sales Executive
Vacancy for Lead Generation /Pre-sales Executive To provide sales and marketing support in building a pipeline of leads to meet business plans and company objectives. Responsible for generating leads through cold calls/ social media and emails. Make ...
-
International Voice Process Night Shift| Hurry
Congratulations Your CV has been shortlisted Hurry We are hiring for US Travel Sales Process (Inbound) – Night Shift 7 days working with roaster off • Huge incentives Skills: Minimum 1 yr of experience from International BPO (Sales) Excellent communi...
-
BPO Job in Mumbai
1. Work Location: Malad/Vikhroli/Tardeo/Thane, all in Mumbai. 2. Salary: 20,000.00 to 30,000.00 (17,000.00 to 27,000.00 in hand) depending on relevant Experience & English Communication, i.e. verbal & writing skills. 3. Requirement details: W...