Bpo Team Leader

VRSamadhan


Quality Team Leader BPO
VRSamadhan • Thane, Maharashtra • via LinkedIn
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Job Description

Team Management: Lead, mentor, and supervise a team of quality analysts. Conduct regular team meetings to discuss performance, updates, and strategies. Develop and implement quality assurance procedures and policies. Quality Monitoring: Oversee the monitoring of inbound calls, emails, and chat interactions. Ensure adherence to quality standards and compliance guidelines. Conduct regular audits and provide detailed feedback to agents. Performance Analysis: Analyse performance metrics and identify trends. Prepare and present quality reports to management. Recommend corrective actions and improvement strategies based on data analysis. Training and Development: Design and deliver training programs for quality analysts and customer service agents. Provide coaching and support to enhance team skills and knowledge. Ensure continuous improvement through regular training sessions. Process Improvement: Identify areas for process improvement within the inbound customer service operations. Collaborate with operations and other departments to implement changes. Track the effectiveness of process changes and adjust as necessary. Customer Satisfaction: Ensure that customer interactions meet the highest standards of quality. Work to improve customer satisfaction scores and overall service quality. Handle escalations and resolve complex customer issues. Compliance and Reporting: Ensure compliance with all relevant regulations and standards. Maintain accurate records of quality assurance activities. Generate reports for internal and external stakeholders.
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Smart Solutions


Bpo Team Leader
Smart Solutions • Vasai-Virar, Maharashtra • via Job Hai
₹15K–₹40K a month
Full–time
No Degree Mentioned
Apply directly on Job Hai
Job description
• Understand customer need and handle their queries
• Close a customer sale and achieve targets quarterly
• Generate leads and make calls to potential customers
• Achieve sales targets and build customer relationships
• It is a Full Time Telesales / Telemarketing job for candidates with 3 - 6+ years Experience.

More about this Bpo Team Leader job
Please go through the FAQs to get all answers related to the given Bpo Team Leader job
• What is the eligibility criteria to apply for this Bpo Team Leader job?
Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
• How many working days are there for this Bpo Team Leader job?
Ans: This Bpo Team Leader job will have 6 working days.
• Are there any charges applicable while applying or joining this Bpo Team Leader job?
Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., SMART SOLUTIONS.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Bpo Team Leader role?
Ans: There is an immediate opening of 2 Bpo Team Leader at SMART SOLUTIONS
• Who can apply for this job?
Ans: Only Male candidates can apply for this Telesales / Telemarketing job.
• What are the timings of this Bpo Team Leader job?
Ans: This Bpo Team Leader job has Day Shift.

Candidates can call HR for more info.