BPO|TEAM LEADER|
- Category: BPO Jobs
- Location: Greater Noida, Uttar Pradesh
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 25K to 34K
- Published on: 2025/09/21
Key responsibilities of the Team Leader Operations role in Noida
• Manage a team of approximately 20 members.
• Be approachable and supportive towards the team and must be an excellent motivator to drive the team to meet their targets successfully.
• Handling attrition and absenteeism management.
• Prepare schedules for the team and ensure attendance is marked by the end of the day.
• Ensure compliance with login, logout, and scheduled breaks of agents.
• Work closely with team members to resolve customer problems.
• Act as a point of contact for resolving customer escalations, inquiries, and complaints from both external and internal customers as a Team Leader (Operations) in Noida.
• Manage day-to-day operations with the team to meet required service levels, quality, and productivity.
• Maintain SLA targets monthly to achieve desired KPIs, including absenteeism and attrition within the team.
• Ensure all company policies and procedures are implemented consistently and fairly.
Job Requirements:
• Any graduate.
• Minimum 2 years of experience in a similar role.
• Experience in voice and non-voice processes.
• Strong background in the BPO industry.
• Need an immediate joiner.
• Willingness to work at location
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
• Day shift
• Fixed shift
Experience:
• total work: 2 years (Required)
• bpo: 1 year (Required)
Language:
• English (Required)
Work Location: In person
Speak with the employer
++1 7303885673
Related jobs
-
Contact Center Voice Agent
Role Definition & Requirement: Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent. Job Description: • He/She will be responsib...
-
Bpo Tele Calling
Salary Range : Rs. 10000 - Rs. 16000 , based on skills, experience, and interview performance Educational Requirement : Tenth Pass Work Arrangement : Work From Office Gender Preference : Both male and female can apply Skills Requirement : English ,Hi...
-
Multiple Jobs|Sales Manager| Channel Sales Manager| Maintenance Engineer |
3 hours ago Full–time We are hiring for one of the India's largest plastic furniture and polymer company! If you're experienced in Sales, Channel Sales, Maintenance, Purchase and passionate about growth and sustainability, this is your opportunity to...