BPO|Telecaller

BPO/Telecaller
Role And Responsibilities:-
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Exceptional customer service skills.
Expanding the customer base by upselling and cross-selling.
Conducting each of your functions with the utmost respect, regardless of others' dispositions.
Keeping customers updated on the latest products in order to increase sales.
Contacting potential or existing customers to inform them about a product or service using scripts.
Superb interpersonal, research, and record-keeping skills.
Handling Inbound and Outbound calls, following up on Enquiry, and database
Resolving customer complaints quickly and efficiently.
Addressing clients' uncertainties, grievances, and suggestions on time.
Obtaining and updating lists of individuals' contact details.
Requires patience, persuasiveness, and persistence.
Attending regular team meetings to clarify progress and performance-related expectations.
Answering questions about products or the company.
Most importantly, tele calling is all about building repeat business through good customer relations
Capacity to receive critique without internalizing it.
Noting important details of each conversation.
Communicating verbal acceptances of offers to our sales team for closing.
Superb verbal communication.
Asking questions to the customer and understanding their specifications.
Overseeing the relationship with customers handled by your team.
Building and maintaining profitable relationships with key customers.
Calling active and budding clients to encourage the purchase of items.
Maintain a positive attitude focused on customer satisfaction.
Excellent communication, interpersonal, and organizational skills with a high productivity rate.
A team player with leadership skills.
It's also important to have excellent communication and typing skills, alongside the ability to perform in an office setting.
Superior product knowledge.
Maintaining the database of customers on a regular basis.
Responsible for making outbound calls and regular follow-up on calls/leads assigned.
Proficient in all Microsoft applications.
Taking and processing product orders in a professional manner.
Understanding key customer individual needs and addressing these.
Exceptional customer service skills.
Expanding the customer base by upselling and cross-selling.
Conducting each of your functions with the utmost respect, regardless of others' dispositions.
Keep records of calls.
Keeping customers updated on the latest products in order to increase sales.
Contacting potential or existing customers to inform them about a product or service using scripts.
Superb interpersonal, research, and record-keeping skills.
Handling Inbound and Outbound calls, following up on Enquiry, and database
Resolving customer complaints quickly and efficiently.
Addressing clients' uncertainties, grievances, and suggestions on time.
Obtaining customer information and other relevant data.
Obtaining and updating lists of individuals' contact details.
Requires patience, persuasiveness, and persistence.
Attending regular team meetings to clarify progress and performance-related expectations.
Answering questions about products or the company.
Most importantly, tele calling is all about building repeat business through good customer relations
Asking questions to understand customer requirements and close sales
Capacity to receive critique without internalizing it.
Resolving queries and issues related to the products and services.
Noting important details of each conversation.
Communicating verbal acceptances of offers to our sales team for closing.
Superb verbal communication.
Overseeing the relationship with customers handled by your team.
Contacting existing customers as well as prospective customers using scripts.
Making recordings of all the sales phone calls and sales deals.
Suggesting solutions based on customers’ needs and requirements.
Answering phones and explaining the product and services offered by the company.
Building and maintaining profitable relationships with key customers.
Calling active and budding clients to encourage the purchase of items.
Maintain a positive attitude focused on customer satisfaction.
A team player with leadership skills.
Excellent communication, interpersonal, and organizational skills with a high productivity rate.
Answering inbound calls /customer queries related to our services.
Understanding key customer individual needs and addressing these.(Ref:www.freshersworld.com,freshersworld