Branch Manager

Qualifications
In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document
Bachelor’s degree,
Four (4) years’ relevant experience
Minimum three years sales experience
Minimum Two Years’ Managerial Experience Or Proven Leadership Abilities
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position
Note: branch provides training for licensing within 6 months
M&T Business Banking Specialist within 18 months of hire
Demonstrated strong knowledge of Business Banking products, services and client relationship management
M&T Way Certified
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets
Demonstrated sales/business development experience and success
Has fundamental understanding of profitability
Excellent communication and interpersonal skills
Proven ability to demonstrate and coach exceptional customer service
Ability to communicate and function professionally with all levels of personnel and business partners across the organization
Strong organization, time management, and prioritization skills
Benefits
The pay range for this position is $66,+7+.45 - $111,632.42 Annual (USD)
The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation
Responsibilities
Manages all activities of a branch
Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Has personal production responsibility
Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals
Leads team through coaching, performance management, and setting priority
Builds and develops branch staff
Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions
Proactively prospects and grows Business Banking relationships through outreach
Builds the bank’s presence in the community
Conducts interviews and selects employees based on staffing model
Actively models and coaches customer service and needs determination behaviors
Reinforces and maintains accountability for execution of Retail strategy
Ensures operational and requirements are maintained, to include consumer and business banking guidelines
Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers
Provide coaching and guidance to improve and reduce future problem resolution/escalations
Engages with all team members and business partners as appropriate
Independently processes all Business Banking loan requests up to $100,000
Proactively bundle products and services as appropriate
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promotes an environment that supports diversity and reflects the M&T Bank brand
Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Completes other related duties as assigned
Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions
Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately
Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved
Branch Managers generally have direct reporting responsibility for branch staff
Job description
Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities:
• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports diversity and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities:

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required:

Bachelor’s degree,

OR, in lieu of degree,

Four (4) years’ relevant experience. Minimum three years sales experience

Minimum Two Years’ Managerial Experience Or Proven Leadership Abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.

M&T Business Banking Specialist within 18 months of hire.

Demonstrated strong knowledge of Business Banking products, services and client relationship management.

M&T Way Certified

Precision Leadership Certified Bi-lingual/Spanish preferred

Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Experience With Internet And Email Preferred.

Education and Experience Preferred:

Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.

Excellent communication and interpersonal skills.

Proven ability to demonstrate and coach exceptional customer service.

Ability to communicate and function professionally with all levels of personnel and business partners across the organization.

Strong financial services product knowledge preferred.

Strong organization, time management, and prioritization skills.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $66,+7+.45 - $111,632.42 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Merrimack, New Hampshire, United States of America