Branch Service Technician

Full job description
Introduction:
We are looking for a branch technician to join our team in Christchurch.

Description:
Are you hands-on, customer-focused, and ready to be part of a dynamic team?

We’re looking for a Branch Service Technician to support our branch operations and mobile service vehicles, ensuring top-tier service delivery and operational excellence.

About the Role

You’ll play a vital role in the day-to-day operations of our Service Centre. Your responsibilities will include:

Handle customers, incoming calls, process orders, and provide product updates.
Maintain high levels of customer satisfaction and professionalism.
Assist Mobile Technicians with placing and collecting orders.
Pick, pack, and dispatch customer orders using RF scanners.
Conduct stock takes and ensure inventory accuracy.
Manufacture hose kits and water blaster hoses for walk-in customers.
Work safely and adhere to all company policies and procedures.
Ultimately, you also get an opportunity to become a mobile sales & service technician if that is a path you wish to follow. 

About the Person

Understanding of hydraulics would be a definite plus.
Someone who is genuinely able to pick up new processes quickly.
A people person who is comfortable talking to customers and is a good team player.
Flexibility for work hours, there is Saturday morning work on a roster basis.
A good mechanical aptitude would be beneficial.
A willingness and flexibility to take on tasks and responsibilities "outside the square".
Good physical fitness (some heavy lifting is involved).
Troubleshooting and problem-solving skills.
We offer an opportunity for you to contribute to the growth of the business in a role that will stretch you.

Good remuneration and bonus
An opportunity to learn and grow in our industry
Medical Insurance and gym subsidies
About the company

Specialists in hose solutions for over 80 years, Hydraulink was founded in 1+45 and today, we are a leading manufacturer and supplier of hydraulic hose and fittings.

We offer everything from sales and supply to rapid repair service, workshop expertise, installations, and on-site support at remote large-scale projects. Hydraulink operates to give our customers the right products and services at the right time and deliver maximum value alongside unparalleled service - creating long-term business relationships.

The Hydraulink network is extensive, with broad coverage throughout Australia, New Zealand and the Asia Pacific. With over 400 service points, Hydraulink aims to have a 24/7 mobile service HSST wherever we’re needed - that’s where you come in. We seek to give our customers the peace of mind that they can rely on us and our team of expert technicians to get their business back on track with minimal downtime - saving them time, hassle and money. To fulfil these goals, we need a workforce of quality, reliable, flexible and clever candidates, so if that’s you, we’re looking forward to receiving your application.

Please note – applicants must have Working Rights for New Zealand as well as a full and current driver's license. A pre-employment medical (including drug and ******* screen) and criminal history check will form part of our recruitment process.

Check us out at www.hydraulink.com or give Shelley a call on 027 224 23+5.