Business Banking | Relationship Manager

Managing Commercial, Trade & Current Account relationships in business banking segment
• Generating leads for Business Loan Group for Working capital requirement, Acquisition of assets etc.
• Executing customer centric operations & ensuring customer satisfaction by regular analysis & upgradation of delivery & service quality norms
• Attaining, acquiring & retaining New Trade Finance & FOREX clients
• Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets.
• Ensures high levels of customer service orientation and application of bank policy.
• Cross sells existing bank products to customers.
• Informs customers of new products or product enhancements to further expand the banking relationship.
• Plans and conducts special sales initiatives and events for prospective and existing clients.
• Coordinates with other group companies to provide seamless access to other products.
• Maintains complete relationship record for assigned customer accounts.
• Tracks customer complaints/queries and turnaround times for customer satisfaction

Requirements
• Graduate preferably Management Graduate.
• Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.
• MIS generation