Business Enhancement Unit|Field Sales Officer

Group Company: HDFC Bank Limited

Designation: Business Enhancement Unit-Field Sales Officer

Position description: To meet the business targets set for the Month / Year and maintain productivity benchmarks, Quality and adhere to process.

Primary Responsibilities:
• Target v/s Achievement :- The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks.
• Ensure file pickup & sales closure
• Quality Management : - Understanding the exact customer's needs & selling the right product to the customer.
• Effective interaction / communication to be done with customer.
• Field Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customers.
• Cross sell different banks products to the customer as per the requirement.
• Ensure adherence to the processes laid down for call management, lead management, database management and customer management.
• Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.
• Process Management : - Follow the process & adhere to the guidelines of the Channel.
• Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings.
• Adhering to the required system login.
• Maintain business Productivity.
• Ensure adherence to management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation.
• Adhere to the business performance in terms lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters - complaints and sourcing mix.

Additional Responsibilities:
• Any other task assigned by seniors from time to time.

Educational qualifications preferred
• Category: Bachelor's Degree, Master's Degree

Required work experience
• Industry: BFSI
• Role: Fresher/Sales
• Years of experience: 0 to 1

Required Competencies:
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Communication
• Knowledge of Competition & Current trends in financial Industry.

Required Skills:

Graduate and Post-Graduate

Other:
• Reporting Designation: Sales Manager
• Reporting Department-Sub BU: Business Enhancement Unit

Other details
• Contract Types: PERMANENT