Business Enhancement Unit|Field Sales Officer

Group Company: HDFC Bank Limited Designation: Business Enhancement Unit-Field Sales Officer Position description: To meet the business targets set for the Month / Year and maintain productivity benchmarks, Quality and adhere to process. Primary Responsibilities: • Target v/s Achievement :- The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks. • Ensure file pickup & sales closure • Quality Management : - Understanding the exact customer's needs & selling the right product to the customer. • Effective interaction / communication to be done with customer. • Field Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customers. • Cross sell different banks products to the customer as per the requirement. • Ensure adherence to the processes laid down for call management, lead management, database management and customer management. • Attend the Product, soft skills, process training programs and refreshers through SCC & product teams. • Process Management : - Follow the process & adhere to the guidelines of the Channel. • Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings. • Adhering to the required system login. • Maintain business Productivity. • Ensure adherence to management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation. • Adhere to the business performance in terms lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters - complaints and sourcing mix. Additional Responsibilities: • Any other task assigned by seniors from time to time. Educational qualifications preferred • Category: Bachelor's Degree, Master's Degree Required work experience • Industry: BFSI • Role: Fresher/Sales • Years of experience: 0 to 1 Required Competencies: • Sales and Influencing Skills • Banking Product & Process Knowledge • Communication • Knowledge of Competition & Current trends in financial Industry. Required Skills: Graduate and Post-Graduate Other: • Reporting Designation: Sales Manager • Reporting Department-Sub BU: Business Enhancement Unit Other details • Contract Types: PERMANENT