Business Enhancement Unit|Field Sales Officer Chandigarh

Group Company: HDFC Bank Limited

Designation: Business Enhancement Unit-Field Sales Officer

Position description: To meet the business targets set for the Month / Year and maintain productivity benchmarks, Quality and adhere to process.

Primary Responsibilities:

• Target v/s Achievement :- The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks.

• Ensure file pickup & sales closure

• Quality Management : - Understanding the exact customer's needs & selling the right product to the customer.

• Effective interaction / communication to be done with customer.

• Field Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customers.

• Cross sell different banks products to the customer as per the requirement.

• Ensure adherence to the processes laid down for call management, lead management, database management and customer management.

• Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.

• Process Management : - Follow the process & adhere to the guidelines of the Channel.

• Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings.

• Adhering to the required system login.

• Maintain business Productivity.

• Ensure adherence to management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation.

• Adhere to the business performance in terms lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters - complaints and sourcing mix.

Additional Responsibilities:

• Any other task assigned by seniors from time to time.

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree

Required work experience

• Industry: BFSI

• Role: Fresher/Sales

• Years of experience: 0 to 1

Required Competencies:

• Sales and Influencing Skills

• Banking Product & Process Knowledge

• Communication

• Knowledge of Competition & Current trends in financial Industry.

Required Skills:

Graduate and Post-Graduate

Other:

• Reporting Designation: Sales Manager

• Reporting Department-Sub BU: Business Enhancement Unit

Other details

• Contract Types: PERMANENT