Business Google CCAI Solution Architect

Architect

Experience Level: +-10 Years

Location- Remote for India

About the Role

We are seeking an experienced and innovative Solution Architect to join our Customer Experience (CX) Transformation practice team, focusing on Google's Contact Center AI (CCAI) solutions. In this role, you will be responsible for designing, implementing, and optimizing cutting-edge AI-driven contact center solutions for our clients, leveraging Google's CCAI technology stack.

Key Responsibilities
• Design and architect end-to-end CCAI solutions that align with clients' business objectives and technical requirements
• Collaborate with cross-functional teams to integrate CCAI solutions with existing client systems and workflows
• Provide technical leadership and expertise throughout the project lifecycle, from initial discovery to implementation and post-deployment support
• Develop proof of concepts, prototypes, and technical demonstrations to showcase CCAI capabilities
• Conduct technical workshops and training sessions for clients and internal teams
• Stay up-to-date with the latest developments in Google CCAI and related technologies
• Contribute to the development of best practices, reusable assets, and thought leadership content

Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in solution architecture, with a focus on contact center technologies and AI/ML solutions
• Strong understanding of Google Cloud Platform (GCP) and CCAI products, including Dialogflow, Agent Assist, and Insights
• Experience with natural language processing (NLP), machine learning, and conversational AI technologies
• Proficiency in at least one programming language (e.g., Python, Java, JavaScript)
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
• Strong problem-solving and analytical skills
• Experience with agile methodologies and DevOps practices

Preferred Qualifications
• Google Cloud certifications (e.g., Professional Cloud Architect, Professional Data Engineer)
• Experience with other cloud platforms (AWS, Azure) and contact center technologies
• Knowledge of speech recognition and text-to-speech technologies
• Familiarity with CRM systems and contact center platforms (e.g., Genesys, Avaya, Cisco)
• Experience in consulting or professional services environments

Thank & Regards

Keshav Mishra

Sr. Technical Recruiter

++1-XXXXXXXXXX

keshav.mishra@jubilantconsulting.com

www.linkedin.com/in/keshav-mishra-4375+3221

Jubilant Consulting, Noida, India.

Technology Simplified.

Job Types: Full-time, Permanent, Contractual / Temporary

Pay: ₹3,000,000.00 - ₹7,000,000.00 per year

Benefits:
• Cell phone reimbursement

Schedule:
• Day shift
• Evening shift
• Monday to Friday

Application Question(s):
• Do you have experience in Google CCAI Solution Architect?
• Do you have Google Cloud certifications?
• Do you have Experience with other cloud platforms (AWS, Azure) and contact center technologies?
• Have you Familiarity with CRM systems and contact center platforms (e.g., Genesys, Avaya, Cisco)?

Work Location: Remote