Business Head

• Manage a P&L
• Acquire SME, Mid-sized companies and Large Enterprises to join IndiaMART platform as its Paid members
• Develop & execute annual operating plan – for customers, revenue as well as cost of operations
• Minimize investment by managing the cost of acquisition (COCA)
• Design and execute customer engagement process to ensure clients are actively engaged with the platform
• Instill customer service orientation amongst the team, thus maximize revenue by ensuring customers renewals and subscribe to higher value solutions (farming).
• Collect business needs of the businesses and work with the product team to define the product improvement plan and feature bundling to meet the needs of a larger set of customers
• Hire, train and retain a team of people to meet and advise the customers on their digital business promotion strategy and build lasting relationships with customers
• Design product and pricing strategies to acquire more customers
• Ensure proper customer on-boarding by establishing strong cross functional connect with due stakeholders to ease both employee and supplier lifecycle. This shall include both pre-sales – with product / data / training teams, as well as post sales – with verification / production teams
• Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team
• The incumbent will have Business and Support teams reporting into them

Candidate Attributes:
• Experience of handling a P&L
• Hands on experience of meeting CXO’s/ Owners/ Promoters and making product presentations, negotiating commercial aspects of the proposed solutions, closing sales, maintaining relationships and presenting progress reports
• Strong listening, questioning and networking skills
• 10+ years of experience in Sales & Marketing
• MBA from any of the top tier colleges would be preferred

Skills Required:

P&L Management, Meeting CXO, Team Management, Client Services, New Client Acquisitions, Tele Sales, Business Head