Business Operations Manager

Skill required: Program and Project Management - Business Operation Management

Designation: Management Level - Manager

Job Location: Pune

Qualifications: Any Graduation

Years of Experience: 13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 6++,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. You will be working as a part of the team which is responsible for Program and Project Management. This team is highly focused on delivering successful projects to clients on time while ensuring that they are well within the scope and the budget. The team is responsible for initiating, planning and executing projects while also tracking, managing dependencies, predicting and mitigating risks. This team is also responsible for establishing and maintaining relationships with key stakeholders and third party vendors. In this role, you will be responsible for the administration of business practices to create efficiency within an organization. It is concerned with converting materials and labor into goods and services to maximize the profit of an organization.

What are we looking for?

Educational Qualification: Must have: Undergraduate degree Skills: Must have: Business Operations Management P4 – Expert Delivery and Operations Management P4 – Expert Issue Management P4 – Expert Operational Excellence P4 – Expert Market Development P3 – Advanced Demand Management P3 – Advanced Talent Planning P3 – Advanced Stakeholder Management P4 – Expert Executive Communication Skills P4 – Expert Good to have: Knowledge of Technology, Cloud, Accenture tools (MMS, MMB, ServiceNow, etc.) Other requirements: Preferable to have previous Accenture experience in Bus Ops or Cloud First/CIE or Technology Skills & Experience
• Strategic plan executor with the ability to navigate complexity and ambiguity to achieve results and effectively resolve conflicts as they arise
• Data-driven operator to drive reporting/analytics that provide insights that inform actions
• Strong communication skills; demonstrated confidence and assertiveness in working with Senior Executives
• Highly flexible, adaptable, and able to work under pressure and quickly changing priorities
• Self-motivated, with a high degree of self-reliance and responsibility to own issues and actions
• Extreme attention to detail and the need to get things right first time, every time
• Excellent project management, team management, analytical and communication skills
• Ability to influence without direct authority to drive action at all levels
• Strong technology and cloud understanding and acumen
• Proven program management track record at a global or market levelDeep knowledge and understanding of Accenture operating model and financial models
• Work experiences related consulting or IT experience is surplus.
• Ability to work in a highly collaborative manner in an influence-based model
• Exceptional track record of building relationships with stakeholders
• Ability to function as a team player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality
• Global or regional role exposure ie. dealing with stakeholders across multiple countries

Roles and Responsibilities

Role Summary: The Technology Business Operations role works in a team led by the Technology Business Operations Lead, working directly with the Tech business leaders including Business Group Leads and Delivery Leads. The role reports to the Technology Business Operations Lead and works with Tech DOO to help drive and support the Tech business strategy, growth agenda, capability plan and operational excellence. The Technology Business Ops will work with the Technology Business Operations Lead and will be responsible for the operational activities and efficiency across the Technology Practices working with the broader Tech Practice leadership team and the Corporate Functions teams accordingly. Key Responsibilities:
• Reports to the Technology Business Operations Lead
• Work with the Tech Business Lead to operationalize Tech business strategy and growth agenda for the Market.
• Interact with the Technology Leadership team to drive and implement operational programs and business initiatives.
• Provide key management reports, metrics analysis and insights to the Technology Business Lead and his/her leadership team, working collaboratively with them and the broader Technology leadership/corporate function teams to manage, identify and investigate areas of low performance and help develop remediation actions.
• Work with Technology Business Operations Leads to execute and reflect Market POV into the offerings and asset developing including managing specific MD&I initiatives accordingly. Embed the key Global Tech offerings into the execution framework for the Market.
• Facilitate business interlock between the Tech Business Groups to ensure GTM and delivery readiness for sales, solutioning, supply/demand management and offering/asset investments/
• Collaborate across key Business Operations, Marketing, HR, S&PP and Finance leads and the broader Services Business Operations team to ensure alignment with key business planning processes and operational priorities for the Market.
• Drive specific priority programs and initiatives as required
• Define and manage recommended action plans to address financial and growth performance insights as needed.

Any Graduation