Job no: 494334
Work type: Permanent - Full Time
Location: Brisbane CBD
Categories: Partnerships and Relationships Group - Inbound Contact Centre
WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.
We’re looking for a Business Support Administrator to deliver accurate and efficient administrative support across provider payments and claims settlements. You’ll work collaboratively in a fast‑paced environment, building strong relationships with internal and external stakeholders while contributing to positive customer experiences throughout the claims journey.
You’ll contribute to:
Keeping accurate records, ensuring compliance and easy access to information
Processing provider payments and claim settlements efficiently
Be the go-to contact for payment inquiries, resolving issues quickly
Work with the team to streamline processes and improve efficiency
What We’re Looking For:
Detail-oriented with a strong focus on accuracy
A confident communicator who builds and maintains strong relationships
Proactive in improving processes and finding efficiencies
Adaptable and thrives in a fast-paced, team-driven environment
Minimum 60WPM typing speed
A Bit About Us
Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.
At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry‑competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.
How do I apply?
If this sounds like you, we’d love to hear from you. Please submit your resume and cover letter by 4pm Friday 1st of May.
We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.
To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at
[email protected] or let our recruitment team know during your conversation with them.
Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).
Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.
Advertised: 17 Apr 2026 (9:00 AM) E. Australia Standard Time
Applications close: 01 May 2026 (4:00 PM) E. Australia Standard Time
