Call Center

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The Elite Job


Night Shift Call Center Jobs In Delhi | Part Time Jobs In India
The Elite Job • India • via The Elite Job
17 hours ago
$20–$30 an hour
Full–time and Part-time
Apply on The Elite Job
Job description
We are looking for enthusiastic and customer-focused individuals to join our team as Night Shift Call Center Representatives at The Elite Job. This part-time position offers flexibility for those seeking a night shift role, providing an opportunity to work with a dynamic team while offering excellent customer service. You will be responsible for handling customer inquiries, providing solutions to their issues, and ensuring a positive experience for every customer. This position is ideal for individuals who thrive in a fast-paced, remote environment.

Key Responsibilities:
• * Answer inbound customer calls and assist with inquiries, complaints, and service requests.
• * Provide clear and accurate information about products, services, and policies.
• * Handle customer complaints professionally, ensuring issues are resolved in a timely manner.
• * Document all customer interactions and feedback into the CRM system.
• * Maintain high levels of professionalism and customer service.
• * Meet individual and team performance goals, including call resolution, response time, and customer satisfaction.
• * Follow all company guidelines and policies to ensure consistent and quality service delivery.
• * Handle sensitive customer information with confidentiality and security.
• * Attend training sessions to improve product knowledge and customer service skills.
• Required Skills and Qualifications:
• * Excellent communication skills, both verbal and written, with a strong command of English.
• * Ability to remain calm and professional under pressure.
• * Strong problem-solving skills and the ability to think quickly.
• * Good listening skills and the ability to understand and address customer needs.
• * Proficient with basic computer applications and customer service software.
• * Ability to work independently with minimal supervision.
• * Strong time management skills and ability to multitask effectively.
• * Comfortable working in a remote work environment.
• Experience:
• * Previous experience in a call center, customer service, or similar role is preferred but not required.
• * Freshers with good communication skills are welcome to apply.
• Working Hours:
• * Part-time, night shift hours (specific hours will be discussed during the interview process).
• * Flexible work schedule, with opportunities for weekend shifts.
• Knowledge, Skills, and Abilities:
• * Knowledge of customer service principles and practices.
• * Strong interpersonal skills with a customer-centric attitude.
• * Ability to manage multiple tasks simultaneously and prioritize effectively.
• * Comfortable with using computers and handling customer service software.
• Benefits:
• * Competitive hourly wage with opportunities for performance-based incentives.
• * Flexible work-from-home options, providing work-life balance.
• * Paid training to enhance your customer service skills.
• * Opportunity to work with a reputed company that values its employees.
• * Growth opportunities within the company for motivated and successful team members.
• * Supportive work environment with continuous feedback and development.
• Why Join The Elite Job:
• * The Elite Job offers a dynamic and flexible work culture where your efforts are recognized and rewarded.
• * As a night shift representative, you will enjoy the benefit of working in a quiet, focused environment.
• * We value our employees and provide a positive, growth-oriented workplace.
• * Be part of a team that is committed to delivering exceptional customer service while working from the comfort of your home.
• How to Apply:

To apply, please send your updated resume and a brief cover letter explaining why you are interested in this role. Be sure to include any relevant experience and demonstrate your communication skills. Applications can be submitted through our website or via email.

We look forward to reviewing your application and potentially welcoming you to our team at The Elite Job!
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Athor Christensen


Call Center Executive
Athor Christensen • Romania • via The Elite Job
17 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The Elite Job
Job description
Welcome to The Elite Job, a leading name in BPO. With a commitment to excellence and a dynamic work environment, we pride ourselves on fostering a culture of innovation and growth. As a key player in the industry, The Elite Job is dedicated to providing top-notch services and creating meaningful customer experiences.
Position: Call Center Executive
Responsibilities:
• * Customer Engagement: Interact with customers via phone, email, and chat to provide information, address inquiries, and resolve issues promptly.
• * Problem Resolution: Effectively troubleshoot and resolve customer concerns, escalating complex issues to the appropriate channels when necessary.
• * Product Knowledge: Maintain an in-depth knowledge of The Elite Job products/services to accurately assist customers and provide relevant information.
• * Documentation: Record customer interactions, transactions, comments, and complaints to ensure all information is accurately documented.