Call Center Customer Service Representative

Job highlights
Identified by Google from the original job post
Qualifications
The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to work in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask, prioritize, and manage time effectively
Responsibilities
In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, providing product and service information, and resolving issues in a timely and professional manner
Answer incoming customer calls and respond to customer inquiries efficiently
Resolve customer complaints and issues, escalating when necessary
Maintain a high level of professionalism and patience with all customers
Document customer interactions and update customer accounts as required
Assist customers with billing, orders, and account information
Follow call scripts and standard procedures for resolving customer concerns
Meet performance targets, including call handling time and customer satisfaction
Collaborate with team members and other departments to ensure smooth operations
Stay updated on company policies, product updates, and service changes
Job description
Job Title: Call Center Customer Service Assistant

Job Summary: We are seeking a dedicated and customer-focused Call Center Customer Service Assistant to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, providing product and service information, and resolving issues in a timely and professional manner. The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to work in a fast-paced environment.

Key Responsibilities
• Answer incoming customer calls and respond to customer inquiries efficiently.
• Resolve customer complaints and issues, escalating when necessary.
• Maintain a high level of professionalism and patience with all customers.
• Document customer interactions and update customer accounts as required.
• Assist customers with billing, orders, and account information.
• Follow call scripts and standard procedures for resolving customer concerns.
• Meet performance targets, including call handling time and customer satisfaction.
• Collaborate with team members and other departments to ensure smooth operations.
• Stay updated on company policies, product updates, and service changes.

Qualifications
• High school diploma or equivalent required; Associate’s degree or higher is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices is preferred.